HydraPak requires that a Returned Merchandise Authorization Number (RMA#) be assigned to every return for order credit. To process your returns, please first call our customer service and obtain your RMA#. Returns must be requested and made within 7 days of receipt of goods and are subject to a 20% minimum restocking charge. Returned items will be inspected and, if not in resalable condition, rejected for credit. Non-stock and special order items are non-returnable.