FAQ

HydraPak Seals is an industrial distributor specializing in hydraulic and pneumatic sealing products, O-rings, bearings, and related components. In addition to supplying products from leading manufacturers, we also provide custom-machined sealing solutions through our in-house machine shop.

HydraPak supplies a wide range of industrial sealing and power transmission products including hydraulic seals, pneumatic seals, O-rings, rotary shaft seals, rod and piston seals, wipers, wear rings, bearings, backup rings, and custom-machined seals and components.

HydraPak primarily distributes products from trusted manufacturers. When standard components are unavailable or do not meet application requirements, our in-house machine shop can manufacture custom seals and components to customer specifications.

HydraPak supports customers in manufacturing, agriculture, construction, mining, oil and gas, food processing, marine, material handling, transportation, and many other industrial markets.

HydraPak Seals provides access to products from leading manufacturers while offering knowledgeable technical support, stocked inventory, competitive pricing, and custom machining capabilities. In many cases, purchasing through a distributor can be more cost-effective than buying directly from a manufacturer, particularly for smaller quantities. Instead of managing multiple supplier relationships, you can rely on one trusted source for your sealing and industrial component needs.

Yes. Our in-house machine shop manufactures custom seals and components for applications where standard products are unavailable, obsolete, or require modification.

You can contact our sales team directly or use the Seal Configurator to begin the process. Our engineering team will review your requirements and provide a quotation.

Yes. If you have a sample, drawing, or dimensions, our team can often identify or reproduce the part when an OEM replacement is unavailable or obsolete.

Yes. HydraPak maintains a large, well-stocked inventory of commonly used hydraulic and pneumatic sealing products for quick delivery. If a product isn't in stock, we can often source it through our supplier network.

Depending on the application, we offer products manufactured from materials including:

• Buna-N (Nitrile)
• Viton® (FKM)
• Polyurethane
• PTFE
• EPDM
• Silicone
• HNBR
• Other specialty compounds

Yes. Our experienced team can help you select the appropriate sealing solution based on operating pressure, temperature, speed, media compatibility, and application requirements.

Begin by using the Seal Configurator.

1. Select the product type, profile, material, and dimensions.
2. Review your assembly and enter the required quantity.
3. Accept the Terms & Conditions.
4. Select Complete My Assembly.
5. A PDF summary is attached to an email.
6. Send the email to submit your request to HydraPak.
7. Our engineering team reviews the configuration and provides pricing and lead time.

Not at this time. Pricing is not currently generated instantly through the Seal Configurator. Every completed configuration is reviewed by our engineering team to verify the configuration and provide accurate pricing and lead time.

Yes. Registered customers can submit an online Request for Quote (RFQ). If you do not have an online account, email [email protected] and our sales team will be happy to assist.

Yes. Guest Checkout is available if you prefer not to create an online account. Freight charges, applicable taxes, tariffs, and other order-related charges are finalized when your order is processed, so your card is authorized for an estimated amount during checkout.

Creating an online account allows you to view Order History, save Favorites Lists, use the Quick Order Pad, submit online Requests for Quote (RFQs), and enjoy a faster checkout experience.

To apply for a business account, visit our Register page and select "Apply for Credit Terms"under New Customerduring the registration process.

If you prefer, you can also email [email protected] to request a credit application from our sales team. We'll be happy to assist you with the process and answer any questions.

Yes. If you know the manufacturer or HydraPak part number, our team can quickly locate the product and provide pricing and availability.

Yes. Our knowledgeable sales team is available to assist with orders by phone or email, especially for technical products or custom solutions.

Phone:800-669-9638
Email:[email protected]

Yes. If you're a registered customer and logged into your HydraPak Seals account, you can view your Order History, including current order status and tracking information for shipped orders.

If you placed your order as a guest or need additional assistance, please contact our customer service team with your order number or purchase order number, and we'll be happy to help.

Yes. Registered customers can use Order History to quickly reorder previously purchased items. You can also use the Quick Order Pad to upload multiple part numbers at once. For frequently ordered products, create Favorites Lists and add an entire list to your cart whenever you're ready to reorder. If you need assistance locating a previous order or product, our sales team is happy to help.

HydraPak Seals offers multiple convenient ways to request a quote.

Registered customerscan log in and submit an online Request for Quote (RFQ) for standard catalog items.

For custom or engineered sealing solutions, email [email protected] with part numbers, dimensions, drawings, samples, or application details. Our team will review your request and provide a tailored quotation.

You can request a free catalog online or contact our sales team for assistance.

Shipping charges are calculated after your order is picked, packed, and weighed in our warehouse. This ensures you receive accurate freight charges based on the products ordered, package size, weight, destination, and shipping method selected.

You will only be charged the actual shipping cost for your order.

Many stocked products ship quickly from our warehouse. Shipping times vary depending on product availability, order volume, and whether your order includes custom-manufactured components. If an item is backordered or requires additional lead time, our sales team will notify you.

Yes, international shipping may be available. Because shipping methods, freight charges, customs documentation, duties, taxes, tariff fees, and other export requirements vary by destination, international orders are handled through our sales team.

If you're located outside the United States, please contact our sales team to discuss your shipping requirements and available options.

Yes. During checkout, you can enter your UPS, FedEx, or other carrier account number to bill shipping charges directly to your account.

If you need assistance or have special shipping requirements, please contact our sales team and we'll be happy to help.

Many standard products may be eligible for return, subject to our Return Policy and the condition of the product. Custom-manufactured products and certain special-order items are generally not eligible for return.

Please refer to our Return Policy for complete return eligibility, requirements, and instructions.

If you receive an incorrect, damaged, or defective product, please contact our sales team as soon as possible so we can resolve the issue. Having your order number and photos of the product or packaging available will help us process your request more quickly.

HydraPak Seals accepts Visa, Mastercard, American Express, and Discover credit cards. Established business customers with approved credit terms may also purchase on open account with Net 30 payment terms.

Credit card purchases or payments exceeding $500may be subject to a 3% processing fee.

Please refer to our Policies page for complete payment terms and current policies.

Yes. Sales tax is collected where required by law based on the shipping destination and applicable tax regulations.

Some products may be subject to tariff-related charges based on current import regulations. When applicable, these fees are identified as part of your final order total.

For guest and retail orders, the amount displayed during the payment step is a temporary authorization—not your final charge.

Because shipping costs are calculated after your order is picked, packed, and weighed in our warehouse, the final freight amount is not available during checkout. In addition, applicable tariff fees and sales tax are calculated as part of order processing.

To ensure your payment can be processed successfully once these final charges are determined, a temporary authorization amount of up to 50%above your cart subtotal may be placed on your credit card.

Your final charge will only include:

• Product total
• Shipping (freight)
• Applicable tariff fee
• Applicable sales tax

Once your order is processed, your card is charged only for the final order total. Any unused portion of the temporary authorization is released by your card issuer according to their processing timeline.

Yes. Our experienced team can help identify seals using manufacturer part numbers, equipment information, dimensions, photos, or physical samples.

The more information you can provide, the faster we can identify the correct sealing solution. Helpful information includes:

• Manufacturer name and part number
• Equipment make and model
• Existing seal part numbers
• Seal dimensions
• Operating pressure
• Operating temperature
• Fluid or media being sealed
• Photos
• Drawings
• Physical samples

Yes. In many cases we can cross-reference manufacturer and OEM part numbers and recommend equivalent sealing products from our supplier network.

Yes. If an OEM seal has been discontinued or is no longer available, we can often identify a suitable replacement or manufacture a custom solution through our in-house machine shop.

Hydraulic seal failures are commonly caused by:

• Improper installation
• Incorrect material selection
• Excessive pressure
• High temperatures
• Contamination
• Chemical incompatibility
• Normal wear over time

Our technical team can often help determine the cause of premature seal failure and recommend an appropriate replacement or sealing solution.

Yes. Our technical team can help evaluate common seal failure issues such as leakage, premature wear, extrusion, contamination, installation damage, and material compatibility. Providing application details, operating conditions, and photos of the failed seal can help us recommend an appropriate solution.

Yes. Our experienced technical sales team works with customers to identify appropriate sealing solutions for new equipment, maintenance repairs, custom applications, and difficult operating conditions.

Our technical sales team is available to assist by phone or email during normal business hours.

Phone:800-669-9638
Email:[email protected]

We strive to respond to technical inquiries as quickly as possible.